Replacement Policy

At Trendy Kiids, we are committed to delivering quality products. If you receive a damaged, defective, or incorrect item, you may request a replacement within 2 days of receiving your order.

Eligible for Replacement

• Damaged product received
• Wrong product delivered
• Manufacturing defect
• Missing item(s) in the package

Replacement Conditions

• The request must be submitted within 2 days of delivery.
• The product must be unused, unwashed, and in its original condition with all tags, labels, accessories, and original packaging intact.
• Clear photos or an unboxing video showing the issue may be required to process the replacement request.
• Replacement requests made after 2 days of delivery will not be accepted.

Non-Eligible Items

Replacement requests will not be accepted for:

• Products damaged due to misuse or improper handling.
• Normal wear and tear.
• Minor color variations caused by different screen displays.
• Requests submitted after the 2-day replacement window.

Replacement Process

1. Contact our customer support team within 2 days of receiving your order.
2. Share your order number along with images or an unboxing video showing the issue.
3. Our team will verify your request within 2–3 business days.
4. Once approved, a replacement product will be shipped at no additional cost, subject to stock availability. If the product is unavailable, an alternative product or store credit may be offered.

Please note that Trendy Kiids currently offers replacement only for eligible cases. Refunds are not applicable unless otherwise required by applicable law.