Refund & Cancellation Policy

At Trendy Kiids, we strive to deliver quality products and a hassle-free shopping experience.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Refund Policy

We generally do not offer refunds. Our standard resolution for eligible issues is a replacement, subject to our 2-Day Replacement Policy.

Refunds will only be considered in exceptional circumstances, including but not limited to:

• The ordered product is unavailable and cannot be replaced.
• A replacement cannot be arranged due to stock unavailability.
• Other exceptional cases approved solely at the discretion of Trendy Kiids.

Refund Process

If your case qualifies for a refund, the amount will be processed through the original payment method within 5–10 business days, depending on your bank or payment provider.

Need Assistance?

If you believe your order qualifies for a refund or you need any assistance, please contact our customer support team on WhatsApp with your Order ID, photos, or an unboxing video (if applicable). Our team will review your request and assist you with the best possible resolution.

We recommend contacting us as soon as possible after receiving your order to ensure timely support.